NUR AFIFAH, 090970356 (2013) PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH, KOMITMEN AFEKTIF, KOMITMEN NORMATIF, KOMITMEN KONTINUAN SERTA LOYALITAS NASABAH DEBITUR PT. BANK KALBAR DI KALIMANTAN BARAT. Disertasi thesis, UNIVERSITAS AIRLANGGA.
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Official URL: http://lib.unair.ac.id
Abstract
This study is an explanatory study, which argue the inter bank relation matter with the debtors. Comprehensively, the study aim is to prove and analyze the influence: service quality towards debtors satisfaction, service quality toward effective commitment, debtors satisfactions toward affective commitment.etc
| Item Type: | Thesis (Disertasi) | ||||||
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| Additional Information: | KKB KK-2 DIS.E.01/13 Afi p | ||||||
| Uncontrolled Keywords: | service quality, client, satisfaction, affective | ||||||
| Subjects: | H Social Sciences > HG Finance > HG1-9999 Finance > HG1501-3550 Banking H Social Sciences > HJ Public Finance > HJ9-9940 Public finance |
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| Divisions: | 09. Sekolah Pasca Sarjana > Ilmu Ekonomi | ||||||
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| Depositing User: | Nn Dhani Karolyn Putri | ||||||
| Date Deposited: | 20 Oct 2016 23:56 | ||||||
| Last Modified: | 20 Oct 2016 23:56 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/32623 | ||||||
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