ABDUL MUHITH, 090810725 D (2012) PENGEMBANGAN MODEL MUTU ASUHAN KEPERAWATAN BERDASARKAN ANALISIS KINERJA PERAWAT DAN KEPUASAN PERAWAT SERTA PASIEN DI RUMAH SAKIT KABUPATEN GRESIK. Disertasi thesis, UNIVERSITAS AIRLANGGA.
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Abstract
Basic shift of competitive advantages in hospital is not only determined by profit oriented, but also value creation and added for customers. Nurses who frequently often contact to patients and most of their time serve patients in 24 hours, have an important role in caring for the patient. Patient satisfaction as quality indicator is the key success for competitiveness of service in hospital. The aim of this research was to develop nursing service quality model based on the nursing performance, nurse and patient satisfaction. The research method used cross sectional study, at 14 wards of Gresik Hospital. Research factors were namely: oganization characteristic (organization culture and leadership), work factors (feedback and variety of nurses work), nurse characteristics (motivation, attitude, commitment and mental model), nursing practice, interpersonal communication, nurse and patient satisfaction. Statistical analysis of study data was analyzed by Partial Least Square (PLS). The results of nursing performance revealed that; (1) nurse characteristic were not affected by organization culture and leadership style, (2) nurse characteristics were affected by work factors, (3) nurse characteristics affected nursing quality service (nursing practice, nursing professional, nurse and patient satisfaction), (4) nurse satisfaction did not affect nursing professionals. Based on the overall results of the development of nursing care model that was originally only emphasizes the process of nursing care only, should be consider the input factor of organizational characteristics, job characteristics, and characteristics of individual nurses and consider the process factors of nursing care standards and professional performance of nurses and to consider the outcome factors nurse and patient satisfaction. So in general the development model of quality of existing nursing care refers to a comprehensive system of quality. It is recommended: 1. need for training either on or off the job training on knowledge skills and therapeutic communication, 2. education and training professionals outside and soft skills held by the group of the nursing profession, 3. application of remuneration for nurses, 4. the existence of hospital policies that support the independence of the nursing profession.
| Item Type: | Thesis (Disertasi) | |||||||||
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| Additional Information: | KKC KK Dis IK 05/13 Muh p | |||||||||
| Uncontrolled Keywords: | Nursing Service Quality, Determinant Factors of Performance, Satisfaction. | |||||||||
| Subjects: | R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics R Medicine > RT Nursing > RT1-120 Nursing |
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| Divisions: | 09. Sekolah Pasca Sarjana > Ilmu Kesehatan | |||||||||
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| Depositing User: | Nn Dhani Karolyn Putri | |||||||||
| Date Deposited: | 19 Oct 2016 03:34 | |||||||||
| Last Modified: | 19 Oct 2016 03:34 | |||||||||
| URI: | http://repository.unair.ac.id/id/eprint/32760 | |||||||||
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