Athijah, Umi and Rismawati, Erika and Nugraheni, Gesnita and Nita, Yunita (2011) The Profile of Prescripton Service in Community Pharmacies in Surabaya: A Simulated Patient Method. In: The 2nd International Conference on Pharmacy and Advanced Pharmaceutical Sciences, July 2011, Yogyajarta Indonesia.

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Abstract

It is important to provide good prescription service in order to achieve the goals of therapy and to identify, resolve and prevent drug related problems. The study aim was to describe the profile of prescription services delivered by pharmacy's staff in community pharmacies in Surabaya toward patient who comes with glibenclamide prescription. Simulated patient method was used and 90 pharmacies were selected randomly. The research instruments were scenario, assessment form, prescription written by doctor, and research protocol which have been tested for their validity and reliability. The primary outcome measure for the study was derived from assessment forms completed by simulated patient following covert visits to selected pharmacies. Of the 90 pharmacies visited, 5 pharmacies did not have the prescribed medicine. There were 38.8% (33/85) pharmacies which returned the prescription sheet to the researcher even though glibenclamide is a prescription only medicine. The information mostly asked by pharmacy's staff was patient address, accounted for 18.8% (16/85). Others information was only gathered by a small number of pharmacy's staff namely who the patient was 7.1% (6/85), patient's phone number 4.7% (4/85), information that has been provided by the doctor 1.2% (1/85), and whether the patient knew how to use the medicine 1.2% (1/85). More important information has not been gathered by the pharmacy's staff. The information regarding medicine given to the patients to include frequency of drug use 64.7% (55/85), time to use 15.3% (13/85), amount of medicine for each use 30.6% (26/85), name of medicine 4.7% (4/85), indication 4.7% (4/85), total amount of medicine 2.4% (2/85), adverse effect and symptom of adverse effect 1.2% (1/85). Furthermore, label was given by 65.9% (56/85) pharmacy. To conclude the performance prescription services done by community pharmacies' staff in Surabaya toward patient with prescription needed to be improved.

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