sukirman, 099712769M (2000) ANALISIS KUALITAS PELAYANAN RUMAH SAKIT SERTA PENGARUH DIMENSI – DIMENSINYA TERHADAP LOYALITAS PASIEN (STUDI KASUS PADA PASIEN RAWAT INAP RUMAH SAKIT UMUM DAERAH KOTAMADYA SEMARANG). Thesis thesis, Universitas Airlangga.
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Official URL: http://lib.unair.ac.id
Abstract
Kualitas pelayanan pasien rawat inap rumah sakit umum daerah kotamadya semarang secara keseluruhan masuk dalam kategori baik. Variable (dimensi) kehandalan (reliability) mempunyai pengaruh dominan terhadap loyalitas pasien, maka pihak manajemen perlu memperhatikan variable (dimensi) ini.
| Item Type: | Thesis (Thesis) | ||||||
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| Additional Information: | TE 33/01 Suk a | ||||||
| Uncontrolled Keywords: | kualitas pelayanan, rumah sakit | ||||||
| Subjects: | R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics | ||||||
| Divisions: | 09. Sekolah Pasca Sarjana > Ilmu Ekonomi | ||||||
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| Depositing User: | Yuliana Ariandini Ayuningtyas | ||||||
| Date Deposited: | 30 Jul 2019 05:29 | ||||||
| Last Modified: | 30 Jul 2019 05:29 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/85473 | ||||||
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