Rudi Setiawan (2019) English As A Medium Communication Between Tourist And Guide In De Javasche Bank Surabaya. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

The success of delivering a tour guide’s idea is important when conducting tour-guiding activity. In working as a tour guide who deals with mostly foreign tourists, speaking expressions play a big part in making the tourists satisfied. The first speaking expressions that the writer used during his internship at De Javasche Bank are regarding giving recommendations to tourists, ice breaker, and asking for clarification during the tour-guiding activity. Besides using speaking expression in making the tourists satisfied with the tour-guiding activity, a tour guide should also be able to build good communication with the tourists. Paying attention to nonverbal cues could eliminate the problems of tour guiding and there are strategies that are necessary to be conducted in order to deal with difficult tourists. The first obstacle that the writer has to meet was regarding the speaking expressions used in tour-guiding activity at De Javasche Bank. The solution for this obstacle is by asking on how to properly use speaking expression to give recommendations to tourists. Besides that, the writer also experienced the obstacle in using ice breakers during tour-guiding that can be solved after the writer observing some tour guides using ice breakers for the tour-guiding activity.

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