Putri Nur Azizah (2019) Interpreting Methods, Problems, And Strategies Used During An Intrnship As A Customer Service Officer At Pt.Angkasa Pura I, Bali. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

First was about the methods that most frequently use in interpreting by customer service officers at PT. Angkasa Pura I, Bali. There were two interpreting methods that used by customer service officer, those were consecutive and simultaneous interpreting method, but the most frequently used was consecutive interpreting method. The customer service officers used these two interpreting methods in a different situation while serving customers. Usually, the customer service officer used consecutive interpreting method while they had duties in the counter. That was because the situation at the counter was crowded, made the interpreters difficult to concentrate and convey interpretations directly. Besides, the customer service officers used simultaneous interpreting method while they had duties in the office. The situation at the office was calm, made the customer service officers applied simultaneous interpreting method easily because they could be more concentrated in listening and convey interpretations directly

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