Selly Apriyanti and Nyoman Anita Damayanti (2017) SERVICE CONVENIENCE UPT RUMAH SAKIT MATA MASYARAKAT JAWA TIMUR. The Indonesian Journal of Public Health, 12 (2). pp. 263-275. ISSN 2540-8836

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Abstract

Patient satisfaction is one of the most important thing for a hospital because patient satisfaction is one of indicators which is assessed in hospital minimum service standards. One of the factors that can affect patient satisfaction on a service is service convenience, which means patient perception about time and effort related to purchase or use of services offered. The aim of this research was to analyze service convenience of UPT RSMM Jawa Timur which consists of decision convenience, access convenience, transaction convenience, benefit onvenience, and postbenefit convenience. This research was a descriptive research with cross sectional design. The sample was calculated by Lemeshow formula (1991), that is equal to 72 patients and taken by accidental sampling. Data were collected through questionnaires submitted through interviews. The results showed that the majority of respondents have good assessment of the decision convenience, benefit convenience, and postbenefit convenience. However, it has poor assessment of access convenience and transaction convenience. Therefore, UPT RSMM Jawa Timur needs to pay attention to access convenience and transaction convenience by maximizing the use of Electronic Data Capture machine in conducting payment transactions, adding signboard or billboard placed in strategic place to give information about location of UPT RSMM Jawa Timur, and consider to provide a home stay facility for out-of-town patients.

Item Type:	Article
Uncontrolled Keywords:	patient satisfaction,service convenience.
Subjects:	R Medicine
Divisions:	10. Fakultas Kesehatan Masyarakat
Creators:	Creators NIM Selly Apriyanti NIM101311133219 Nyoman Anita Damayanti NIDN0028026208
Depositing User:	Tn Chusnul Chuluq
Date Deposited:	18 Dec 2019 07:46
Last Modified:	18 Dec 2019 07:46
URI:	http://repository.unair.ac.id/id/eprint/92695
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