Erna Setijaningrum (2010) Optimalisasi Pelayanan Publik : Capacity Building. JEJARING ADMINISTRASI PUBLIK, 2 (2). pp. 103-111. ISSN 2086-3101

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Abstract

From various surveys on the quality of public services shows that low public services in Indonesia, more affected due to poor quality of human resources officers. Therefore it is necessary to reform human resources through capacity building apparatus. With reference to the experience of three countries (Britain, Australia, New Zealand), then capacity building in Indonesia should be taken seriously by political commitment at both the macro and micro: (1) change in mindset of officials, (2) Capacity building of intellectual capital, ( 3) Capacity building of intellectual capital, (4) Capacity building of intellectual capital. Besides the focus on human resources, Capacity building also should be coupled with capacity building institutions

Item Type:	Article
Uncontrolled Keywords:	Pelayanan Publik, :
Subjects:	H Social Sciences H Social Sciences > HV Social pathology. Social and public welfare
Divisions:	07. Fakultas Ilmu Sosial dan Ilmu Politik > Administrasi Negara
Creators:	Creators NIM Erna Setijaningrum NIDN0003067002
Depositing User:	Tn Slamet Triyono
Date Deposited:	25 Aug 2020 11:58
Last Modified:	10 Sep 2021 09:34
URI:	http://repository.unair.ac.id/id/eprint/97663
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