Items where Author is "C. WHIDYA UTAMI, 090315261 D"
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Thesis
C. WHIDYA UTAMI, 090315261 D (2006) PENGARUH UPAYA RELASIONAL DAN KUALITAS LAYANAN TERHADAP OUTCOME RELASIONAL DAN RETENSI PELANGGAN RITEL SKALA BESAR DI JAKARTA DAN SURABAYA. Disertasi thesis, UNIVERSITAS AIRLANGGA.