Zahra Nur Haliza (2020) Communication Types In Handling Customer's Problems To Reach Customer's Satisfaction In PT Angkasa Pura I Bali. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.
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Text (TABLE OF CONTENT)
2. TABLE OF CONTENT.pdf Download (735kB) |
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Text (CHAPTER I)
3. CHAPTER I INTRODUCTION.pdf Download (2MB) |
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Text (CHAPTER II)
4. CHAPTER II COMPANY PROFILE .pdf Restricted to Registered users only until 11 June 2024. Download (2MB) | Request a copy |
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Text (CHAPTER III)
5. CHAPTER III DISCUSSION .pdf Restricted to Registered users only until 11 June 2024. Download (1MB) | Request a copy |
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Text (CHAPTER IV)
6. CHAPTER IV CONCLUSION AND SUGGESTION.pdf Restricted to Registered users only until 11 May 2024. Download (306kB) | Request a copy |
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Text (REFERENCES)
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Text (APPENDICES)
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Abstract
During the internship as intern in great company, the writer gol precious experience working such as knowing to handle customer's airport, knowing how to solve problem in a short time, used to know English accents from native speaker, learned about responsible and take a risk for statements information while faced with international passengers. Moreover, the writer also improved the language skills and gained the knowledge's from college. The first with statement of problem in communication while handling the customer's airport need a good communication and good a l solving a problem. Good communication is doing the communication verbal and nonverbal at the same time, which is handling to the customers with all aspects communication as the writer mentioned before while handling the customer's problems. Besides good communication, also need good at problem solver which is in the previous chapter that used Google Translate to be tools for handle the customer in different language.
| Item Type: | Thesis (Tugas Akhir D3) | ||||||
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| Additional Information: | KKB KK-2 FV.DBE.01-21 | ||||||
| Uncontrolled Keywords: | Communication types; customer’s problem; customer’s satisfaction | ||||||
| Subjects: | K Law > K Law (General) > K1-7720 Law in general. Comparative and uniform law. Jurisprudence > K(520)-5582 Comparative law. International uniform law > K3840-4375 Regulation of industry, trade, and commerce. Occupational law > K4011-4343 Transportation and communication | ||||||
| Divisions: | 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris | ||||||
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| Depositing User: | Novita | ||||||
| Date Deposited: | 11 Jun 2021 08:43 | ||||||
| Last Modified: | 11 Jun 2021 08:43 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/107754 | ||||||
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