Obed Nahayo, - and Suryanto, - and Windijarto, - and Jean Paul Rutikanga, - (2020) The Output of Digital Transformation on Human Resource Development in Developing Countries: Case of Rwanda. International Journal of innovation,Creativity and Change, 13 (7). pp. 712-729. ISSN 2201-1315; eISSN: 2201-1323

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Abstract

The purpose of this study was to explore the output of digital transformation on human resource development, using the Rwanda Federation of Transportation Cooperatives as a case study, based on their newly adopted cashless payment system for public transportation. Interviews with 30 selected informants from different areas and levels of work, experience, gender and age ranges were conducted. The research results indicated that digital transformation has substantial output in relation to human resource development including but not limited to new opportunities for training and development programs, improvement of creativity and innovation, harnessing of customer experience, support in career development, availability of new technologies, and change in organization systems and culture. However, the results showed that digital transformation can be a challenge for human resource development based on resilience to change of employees or employers, and also a lack of infrastructure. The researchers recommended the use and adoption of digital transformation wherever it is possible and available to improve organizational performance through their human resources.

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