BAMBANG GURITNO, 090515685D (2010) PENGARUH MOTIVASI PEMBAYARAN ZAKAT INFAQ DAN SHADAQAH TERHADAP KEPUASAN DAN KEBAHAGIAAN SERTA LOYALITAS MUZAKI DI BAZIS DKI JAKARTA. Disertasi thesis, UNIVERSITAS AIRLANGGA.

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Abstract

The purpose of this study is to analyze and prove the effects of motivation of the payment of zakat, infaq and shadaqah on the satisfaction, happiness and loyalty of the muzakkis in Jakarta. It uses motivation as exogenous variable and satisfaction of the muzakkis in paying ZIS, their satisfaction with the services of the BAZIS (ZIS institution), their happiness, their loyalty to pay ZIS and their loyalty to the BAZIS as endogenous variable. Getting the knowledge and understanding of the implementation of Islamic (Qur’an-and-Sunnah-based) management in collecting and distributing ZIS in Jakarta is one of the advantages of this study. This study is an explanatory one that is a model of study that seeks and explains the causative relations between variables through examination of the hypotheses using intuitive, qualitative and quantitative approaches. The result of the study shows that zakat, infaq, and shadaqah (ZIS) could be a means of reducing poverty by narrowing the income gap between classes in society that is between the rich and the poor. They also constitute a door for investment in real sectors, if the distribution of ZIS was directed to productive goals. Unfortunately, there is still a lack of professionalism and transparency in the collection and distribution of ZIS by the management of BAZIS due to internal managerial and operational problems in it. The fact that it didn’t have any socialization program to make people know what it does makes a problem for it to collect ZIS from as many sources as possible. That is why this study concluded that the loyalty of the muzakkis to the BAZIS is not optimum. Further, this study supports the Islamic theory of motivation forwarded by Darmawan (2006), Nawawi (1993), Muhammad (2004) and refutes the theory of motivation proposed by Maslow (1991). Furthermore, the result of this study is in line with the results of previous studies by Mu’afi (2003), Anshari (1993 ), Muhammad (2006), Hidayat (2005) dan Suprayitno (1993).

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