TAKARI YOEDANIAWATI, 090710103 M (2010) MODEL KOMITMEN ORGANISASIONAL APARAT ERA MODERNISASI DI LINGKUNGAN KANWIL DIREKTORAT JENDERAL PAJAK JAWA TIMUR I. Thesis thesis, UNIVERSITAS AIRLANGGA.

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Abstract

The purpose to be achieved in this research is for composing the commitment model of entity organization in the environment of DJP Regional Office of East Java I, in which capable of describing the current condition of taxation entity commitment level. The target population in this research is 1,224 employees in the environment of DJP Regional Office of East Java I. Furthermore, the sample is determined by proportional methods of stratified random with 10% sample presentation for each group, so as resulting 136 respondents. The obtained data is analyzed by applying descriptive statistic, also accompanied with qualitative analysis to obtain the depth of the research result meaning. The research final result illustrates that entity organizational commitment in the environment of DJP Regional Office of East Java I is motivated by 2 commitment motives consisting of 3 indicators, namely employee pride, expectation, and endurance factors towards DJP. Commitment motive determines the established commitment dimension, namely there are 3 commitment dimensions (affective commitment, normative commitment, and continuance commitment) and 19 indicators of attitude/behavior, while resulting 4 working behavior as the instrument to measure the employee commitment level comprising job performance, work attendance, organizational citizenship behavior, and stress level.

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