KUALITAS LAYANAN KESEHATAN (Studi Deskriptif tentang Kualitas Pelayanan Kesehatan di Puskesmas Kabupaten Gresik)

Zakiyatul Azmi, 071211131002 (2017) KUALITAS LAYANAN KESEHATAN (Studi Deskriptif tentang Kualitas Pelayanan Kesehatan di Puskesmas Kabupaten Gresik). Kebijakan dan Manajemen Publik, 5 (1). pp. 155-160. ISSN 2303 - 3411

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Abstract

This thesis aims to find out the quality of health service in Community Health Centers in Gresik. The theory used in this thesis is service quality theory by Zeithaml et. al, namely: tangibles, reliability, responsiveness, assurance and emphaty. This thesis uses quality research method by using purposive sampling technique to select the informants and continued by snowball sampling. The result shows that the quality of health service in Community Health Service in Gresik is able to provide proper service for the need of the community, however the Community Health Services are also increasing their quality by doing: addition to the seats and ACs in the waiting room, giving training to the employees so that they can handle the patients faster and more efficiently and giving reward to the employee who shows good attitude towards the patients.

Item Type: Article
Uncontrolled Keywords: Public service, quality of health service, Community Health Service
Subjects: R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine
Divisions: 07. Fakultas Ilmu Sosial dan Ilmu Politik > Administrasi Negara
Creators:
CreatorsNIM
Zakiyatul Azmi, 071211131002UNSPECIFIED
Contributors:
ContributionNameNIDN / NIDK
Thesis advisorJusuf Irianto, Prof. Dr. , Drs.,M.ComUNSPECIFIED
Depositing User: Mr Binkol2 2
Date Deposited: 22 Jan 2018 17:10
Last Modified: 22 Jan 2018 17:10
URI: http://repository.unair.ac.id/id/eprint/67612
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