Wulandari Novianingtyas, 121101002 (2014) A Job Training Report as a Front Officer at Surabaya Plaza Hotel From December 26 th to March 26 th 2014. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

As we know, Indonesia has a lot of tourism object especially in a big city. Surabaya is the city which has a lot of tourism object such as, Kalimas, Jembatan Merah, and Monument of Tugu Pahlawan. Many hotel werw built to support this effort. Hotel in Surabaya has level of stars. The level of the hotel is about one until five stars. Four stars hotel has complete facilities and services. However, Surabaya Plaza Hotel as a four stars which have international standart facilities. Surabaya Plaza Hotel can give their best services to their guest, make them satisfied. The writer did her interenship in Surabaya Plaza Hotel as a front officer such as telephone operator, reservation, businnes center, and reception. During her three monts interenship, she write got many new experience. The writer got a lot of knowledge about basic work at front office department. She also learnn step by step from telephone operator to reception.

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