ANINDYA RIZKY NURLITA, 041511233120 (2019) PENGARUH EXPOSURE TO WORKPLACE BULLYING TERHADAP TURNOVER INTENTION DENGAN PSYCHOLOGICAL CONTRACT VIOLATION SEBAGAI VARIABEL MEDIASI DAN BENEVOLENT BEHAVIOUR SEBAGAI VARIABEL MODERASI(STUDI KASUS PADA PT. CEMARA LAUT PERSADA). Skripsi thesis, UNIVERSITAS AIRLANGGA.

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Abstract

Exposure to workplace bullying is an important factor that can affect the level of turnover intention on employees. Involves feelings of disappointment, frustration and failure to accept something unexpected, so that it can affect commitment to the organization. In addition, the role of coworkers in providing support and encouragement can minimize the impact of exposure to workplace bullying and reduce turnover intention. This study aims to determine the effect of exposure to workplace bullying on turnover intention which is mediated by psychological contract violation and moderated by benevolent behavior in employees in the production section of PT. Cemara Laut Persada. Data was collected using a questionnaire and distributed to the production section of PT. Cemara Laut Persada. This study uses a quantitative approach with census sampling method with a total of 50 respondents using partial least square (PLS) analysis method. The results of this study indicate that exposure to workplace bullying has a significant effect on turnover intention, the mediating role of psychological contract violation has a positive and significant effect, benevolent behavior has been shown to weaken exposure to workplace bullying and psychological contract violation relationships, while benevolent behavior is not proven to weaken exposure to workplace bullying and turnover intention.

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