Azizah Syafiqoh Az-Zahra (2020) Dealing With The Cultural Differences During Internship At Malang Tourist Information Center (Mtic). Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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	Text (TABLE OF CONTENTS) 2. TABLE OF CONTENTS.pdf Download (237kB)
	Text (CHAPTER I) 3. CHAPTER I INTRODUCTION.pdf Download (237kB)
	Text (CHAPTER II) 4. CHAPTER II INSTITUTION DESCRIPTION.pdf Restricted to Registered users only until 18 September 2023. Download (219kB) | Request a copy
	Text (CHAPTER III) 5. CHAPTER III DISCUSSION.pdf Restricted to Registered users only until 18 September 2023. Download (439kB) | Request a copy
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Abstract

Based on the discussion, there were some points that can be summarized during internship. Firstly, there were several types of cross-cultural differences that refer to human life. Also, this could be used as knowledge by tour guides. Among others were ethnic culture referring to religion, universal culture that refers to habits in punctuality, and last but not least, individual culture that refers to individual’s belief such as of myths and legends. So, it was important to realize that each country has a different culture. In order to avoid problems or misunderstandings, those types of cross-cultural require the strategies in coping the cultural differences. Those strategies were listening to and a respect the differences background culture. With those strategy, tour guides could appreciate tourists who had cultural differences. So, it should must be understood by tour guides because it would affect their journey.

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