Items where Author is "Angga Dharmawan"
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Thesis
Angga Dharmawan (2015) Rancangan Perbaikan Kualitas Pelayanan Jasa Dengan Metode Servqual, Importance Performance Analysis, Dan Quality Function Deployment Pada Plasa Telkom Cabang Dinoyo Surabaya. Skripsi thesis, UNIVERSITAS AIRLANGGA.