Article

Erna Setijaningrum and Siti Mas'udah (2019) Experience of Mothers With Chronically Disabled Children in Remote Areas. OPCION, 35. pp. 2899-2921. ISSN ISSN : 1012-1587 (print); e-ISSN : 2477-9385 (Online)

Erna Setijaningrum (2019) Ladder of Partipacion : Capacity Development for The Elderly Through Prolanis. OPCION, 35. pp. 2900-2917. ISSN ISSN : 1012-1587 (print); e-ISSN : 2477-9385 (Online)

Erna Setijaningrum (2017) Penguatan Aspek Sistem : Pengembangan Lembaga Pemberdayaan Masyarakat Desa Sebagai Upaya Pengatasan Penduduk Rentan Miskin (Strengthening System Aspect : Developing Of Community Empowerment lnstitutions As An Effort To Alleviate The Poor People). CAKRAWALA Jurnal Litbang Kebijakan, 11 (2). pp. 137-144. ISSN 1978-0354

Erna Setijaningrum (2017) Program Terpadu Penanggulangan Kemiskinan Di Kota Surabaya. MASYARAKAT, KEBUDAYAAN DAN POLITIK, 30 (1). pp. 13-19. ISSN 2086-7050

Erna Setijaningrum (2012) Pengembangan Model Pemberdayaan Masyarakat Sebagai Upaya Pengentasan Kemiskinan di Perkotaan. Masyarakat, Kebudayaan, Dan Politik, 25 (2). pp. 117-127. ISSN 2086-7050

Erna Setijaningrum (2011) Perubahan Paradigma dalam Etika Pelayanan Publik. JEJARING ADMINISTRASI PUBLIK, 3 (2). pp. 143-150. ISSN 2086-3101

Erna Setijaningrum (2010) Optimalisasi Pelayanan Publik : Capacity Building. JEJARING ADMINISTRASI PUBLIK, 2 (2). pp. 103-111. ISSN 2086-3101

Erna Setijaningrum (2009) "Up Grade" Birokrasi Layanan Publik. JEJARING ADMINISTRASI PUBLIK, 1 (1). pp. 33-40. ISSN 2086-3101

Book Section

Erna Setijaningrum (2019) Extra Role Behaviour of the Apparatus in the Efforts to provide Better Service to the Elderly : a Study of the Innovation of "Santun Lansia" Program in Indonesia. In: 7th International Conference on Public Policy and Social Sciences "Embracing Neo-Technology Through the Lens of Social Sciences". Faculty of Administration Science & Policy Studies Universiti Teknologi MARA, UITM, Shah Alam, Malaysia. ISBN eISBN: 978-967-2355-02-1

Erna Setijaningrum (2019) Capacity Building for Women With Disability Children. In: 5th lnternational Conference on Contemporary Social and Political Affairs (ICOCSPA 2019) "Transformation of Nation State and Global Society on Gender Equality and Social lnclusion "Equality and Social lnclusion". Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 365-366. ISBN 978-602-18461-8-6

Yasinta Dwi Andryani and Erna Setijaningrum (2018) Financial Inclusion Optimization Through Financial Services to Reduce Poverty in lndonesia. In: Malaysia - Indonesia Seminar on Public Administration 2018 "Enhancing Public and Corporate Adminstration For Sustainable Development Goals (SDGs)". Faculty of Social and Political Science, Universitas Airlangga, Surabaya. ISBN eISBN : 978-967-0171-85-2

Miftakhul Huda and Antun Mardiyanta and Erna Setijaningrum (2018) Can Public - Private Partnership Policy Reduce Poverty And Grow Sustainable Economies ln lndonesia ?(Case Study Approach). In: E3S Web of Conference 74, 01005 (2018); lCSoLCA 2018. EDP Sciences, pp. 1-6. ISBN eISSN:2267-1242

Lutfia Nurul Hidayati and Erna Setijaningrum (2018) The Development of Policy lnstrument In The Application of The law Number 1 of 1974 on Marriage As The Effort to Reduce Underege Marriage. In: In Proceedinge of The 2nd International Conference Postgraduate School (ICPS 2018). SCITERPRESS - Science And Technology Publication, Lda. All Rights Reserved, pp. 685-688. ISBN 978-989-758-348-3

Erna Setijaningrum and Fierda Nurany (2017) Pseudo Participation?: Conflict Resolution for the Relocation of Bloater Sellers in the City of Surabaya. In: the Proceeding of 2nd International Conference on Sociology Education UPI ICSE 2017; Social Dynamic : Culture, Politics And Education. SCITERPRESS - Science And Technology Publication, Lda. All Rights Reserved, pp. 269-279. ISBN ISBN: 978-989-758-316-2; ISSN : 2184-2728

Erna Setijaningrum and Aris Armuninggar and Hario Megatsari (2017) Care Service For The Elderly Community : Service Quality "Santun Lansia" in the Public Health Center. In: Proceeding International Conference Toward Open Government Fiding The Whole-Government Approach/Proceeding IAPA (lndonesian Association For Public Administration). Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 355-359. ISBN 978-602-18461-5-5

Rindri Andewi Gati and Antun Mardiyanta and Erna Setijaningrum (2017) Enhancing the Ease of Doing Business in Surabaya Through One Stop Shop (OSS) Licensing Service. In: Proceeding International Conference Toward Open Government Fiding The Whole-Government Approach/Proceeding IAPA (lndonesian Association For Public Administration). Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 186-192. ISBN 978-602-18461-5-5

Erna Setijaningrum (2016) The Enhancement of Telecenter Service Quality : Eased on "Perception-Expectation Gap". In: Intemational Conference on Contemporary Social and Political Affair (ICOCSPA 2016) " Re-Examining Governance : Strengthening Citizenship in the Changing World. The Faculty of Social and Political Science Universitas Airlangga, Surabaya, pp. 411-417. ISBN 978-602-18461-4-8

Erna Setijaningrum (2015) Development "Soft Skill Competency" For The Officials In The Sub-District of lmplementing Paten To Increase Service Quality In Surabaya. In: lnternational Conference On Democracy and Accountability; Stregthening Democratic accountability for Creating Good Governance (ICODA 2015). Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 282-288. ISBN 978-602-18461-3-1

Erna Setijaningrum (2015) Community Capacity Building ln Surabaya Through The Program BLC (Broadband Learning Center). In: Proceedings 9th International Conference On Malaysia-Indonesia Relation, 2015 (PAHMI 9); "Harmony ln Derrersity : Building Arean Community 2015". Faculty of Social Sciences, Yogyakarta State University, and Faculty of Arts and Social Sciences, University of Malaya, Yogyakarta, pp. 1-16. ISBN 978-602-72352-3-6

Erna Setijaningrum (2013) Public Service lnnovation for Urban Society. In: Proceeding The 3rd International Conference Urban Mobility Its lmpacts On Socio-cultural And Health Issues. Faculty of Social and Political Science, Universitas Airlangga, Surabaya, pp. 211-215. ISBN 978-602-17791-0-1

Erna Setijaningrum (2009) Social Marketing Sebagi Media Public Awarenes. In: Administrasi Negara Isu-Isu Kontemporer. Graha Ilmu, Surabaya. ISBN 978-979-756-501-5

Book

Erna Setijaningrum (2017) Inovasi Kebijakan Pelayanan Publik : Best Practice di lndonesia. Airlangga University Press (AUP), Surabaya. ISBN 978-602-6606-54-9

Erna Setijaningrum (2012) Riset Dan Pengukuran Kualitas Pelayanan. PT. Revka Petra Media, Surabaya. ISBN 978-602-7796-53-9

Erna Setijaningrum (2009) lnovasi Pelayanan Publik. PT. Medika Aksara Globalindo, Surabaya. ISBN 978-979-21-2355-5

Other

Erna Setijaningrum (2013) Desain Program Terpadu Penanggulangan Kemiskinan di Perkotaan. FISIP UNAIR, SURABAYA. (Unpublished)