Items where Author is "FERY QURBANI SABILLILLAH, 070902047"
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Thesis
FERY QURBANI SABILLILLAH, 070902047 (2012) ATTITUDE MENGHADAPI KOMPLAIN (Studi Deskriptif Tentang Attitude Waiter/Waitress Dalam Menghadapi Komplain Di Kencana Coffee Shop Garden Palace Hotel Surabaya). Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.