Items where Author is "GELIS SWANDAYANI, 070110856/S"
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Thesis
GELIS SWANDAYANI, 070110856/S (2004) PELAYANAN PENUMPANG AlRLINES (Studi Deskriptif tentang pelayanan keluhan penumpang dalam Joint Operation Antara Malaysia Airlines dan Garuda Indonesia). Skripsi thesis, Universitas Airlangga.