Items where Author is "LILIK SHOFIYATI, 041311223009"
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LILIK SHOFIYATI, 041311223009 (2016) PENGARUH DIRECT MAIL, TANGIBLE REWARDS, PREFERENTIAL TREATMENT, DAN INTERPERSONAL COMMUNICATION TERHADAP CUSTOMER GRATITUDE DAN DAMPAKNYA PADA CUSTOMER LOYALTY (Studi Pada Starbucks Surabaya). Skripsi thesis, Universitas Airlangga.