Items where Author is "LILIK SHOFIYATI, 041311223009"
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Thesis
LILIK SHOFIYATI, 041311223009 (2016) PENGARUH DIRECT MAIL, TANGIBLE REWARDS, PREFERENTIAL TREATMENT, DAN INTERPERSONAL COMMUNICATION TERHADAP CUSTOMER GRATITUDE DAN DAMPAKNYA PADA CUSTOMER LOYALTY (Studi Pada Starbucks Surabaya). Skripsi thesis, Universitas Airlangga.