Items where Author is "UMI IMROATUN NISFAH, -"
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Thesis
UMI IMROATUN NISFAH, - (2022) Pengaruh Service Failure Severity, Service Recovery Types, Dan Service Recovery Approach Terhadap Consumer Forgiveness Dan Repurchase Intention Pada Transportasi Online. Skripsi thesis, UNIVERSITAS AIRLANGGA.