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FERLA HERI FERDINA, 070610589.S (2010) OVERLAP JOB DESKRIPSI GRO DAN BUTLER DI FRONT OFFICE AL-HUSN (Studi deskriptif tentang upaya management hotel dalam menangani overlap job disc antara GRO dan BUTLER di ShangriLa Barr Al Jissah Resort & Spa Muscat, Sultanate of Oman). Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.