Erina Sudaryati and Ni Nyoman Juliasih (2018) Interaction Between Knowledge Management and Organizational Learning in Hospital Business Strategy. in The 2018 International Conference of Organizational Innovation, KnE Social Sciences, 2018. pp. 159-167. ISSN 2518-668X

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Abstract

An increasingly competitive business environment has encouraged business organizations to plan an appropriate strategy to win the competition. This strategy also applies to hospitals. Hospitals, as a business entity that provides services to consumers, are expected to be able to create an appropriate strategy to provide not only economic benefits for the organization but also customer service satisfaction. In an effort to plan its business strategy, hospital management is expected to improve knowledge management related to all resources owned. Knowledge management will help hospital management to find the company’s competitive advantage to determine the appropriate strategy. Knowledge of existing resources requires a learning process of all the components involved in the hospital, so that the appropriate business strategy can be developed. It takes interaction between knowledge management and organizational learning in an effort to create the proper business strategy for the hospital.

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