EDWIN HIGGI (2004) UPAYA PENINGKATAN KEPUASAN PELANGGAN DI RUANG BEDAH RS. WILLIAM BOOTH SURABAYA SEBAGAI SALAH SATU UPAYA MENINGKATKAN JUMLAH KEGIATAN BEDAH ORTHOPEDI. Thesis thesis, Universitas Airlangga.
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Text (ABSTRAK)
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Official URL: http://lib.unair.ac.id
Abstract
This study is focused on measurement of customer satisfaction level at hospitals, especially at the surgery department of Surabaya William Booth Hospital consists of orthopedic surgeon, surgery nurses and surgery patients.
| Item Type: | Thesis (Thesis) | |||||||||
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| Additional Information: | KK TKA 10.04 Hig u | |||||||||
| Uncontrolled Keywords: | kepuasan pelanggan, rumah sakit | |||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD30.28 Strategic planning H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries |
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| Divisions: | 09. Sekolah Pasca Sarjana | |||||||||
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| Depositing User: | Mrs Nadia Tsaurah | |||||||||
| Date Deposited: | 30 Jul 2017 19:09 | |||||||||
| Last Modified: | 30 Jul 2017 19:09 | |||||||||
| URI: | http://repository.unair.ac.id/id/eprint/59596 | |||||||||
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