Adinda Dwi Rizmy Harmadini WW (2019) The Implementation Of Intercultural Business Communication As A Ship Agent In Pt. Berkah Tata Baruna Surabaya. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

From discussion in previous chapter, the writer got some conclusions. The first is about the problems that occurring in intercultural business communication. There are wrong pronunciation from the captains, the writer‟s difficulties to understand about acronyms that used in a workplace, and also non-verbal communication between the writer and the captain. The second one is about the strategies used in intercultural business communication. The important things to used strategies in intercultural business communication are listening, effectively communicate, avoid ambiguity, respect differences, and no judgment. Next, the writer also got some obstacles when facing intercultural business communication which are the writer was confused about how to dealing with the clients who did not spoke the words English properly and to memorize the acronyms that used in a workplace.

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