Ryan Julio (2020) Communication Strategies Used By Customer Service Staff Of Pt. Angkasa Pura I Bali To Maintain The Service Quality. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

There are several important points that can be concluded from this final report about the policies that should be follow by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. The first is the writer obtains plenty of new knowledge about the airport system, including airport services and facilities at I Gusti Ngurah Rai Airport. The writer has learned the strategies to be proper customer service staff at the airport,what are the customer service staff strategies to handle their passengers. The writer also learned a lot of things while he was doing the internship, he learned about airplanes codes, city codes, country codes and also airport facilities..

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