Bayu Arie Fianto, - and Christopher Gan, - and Tika Widiastuti, - and Raditya Sukmana, - (2020) Customer loyalty to Islamic banks: Evidence from Indonesia. Cogent Business & Management, 7 (1). pp. 1-27. ISSN 2331-1975

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Abstract

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the customers have different perceptions about state-owned and private Islamic banks; with customer engagement is the strongest influence on customer loyalty in state-owned and customer satisfaction is the strongest influence in private Islamic banks.

Item Type:	Article
Uncontrolled Keywords:	Islamic bank, customer loyalty, state-owned bank, private bank, Indonesia
Subjects:	H Social Sciences H Social Sciences > HG Finance > HG1-9999 Finance H Social Sciences > HG Finance > HG1-9999 Finance > HG1501-3550 Banking
Divisions:	04. Fakultas Ekonomi dan Bisnis > Ekonomi Syariah
Creators:	Creators NIM Bayu Arie Fianto, - NIDN0010028503 Christopher Gan, - UNSPECIFIED Tika Widiastuti, - NIDN0730128301 Raditya Sukmana, - NIDN0013047605
Depositing User:	Tn Sugeng Riyanto
Date Deposited:	18 May 2022 07:36
Last Modified:	21 Oct 2022 14:05
URI:	http://repository.unair.ac.id/id/eprint/116270
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