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Thesis

Derry Fajar Pranendra (2016) Strategi Penanganan Laporan Keluhan Masyarakat ( Studi Deskriptif Tentang Strategi Ombusdman Republik Indonesia Perwakilan Provinsi Jawa Timur Dalam Menangani Laporan Keluhan Masyarakat Di Kota Surabaya). Skripsi thesis, UNIVERSITAS AIRLANGGA.

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