Items where Author is "NUR SUSWANTO, 090315151 M"
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Thesis
NUR SUSWANTO, 090315151 M (2005) PENGARUH CUSTOMER DELIGHT DALAM KONTEKS SERVICE QUALITY TERHADAP KEPUASAN DAN LOYALITAS TAMU YANG MENGINAP DI HOTEL SHANGRI-LA SURABAYA. Thesis thesis, UNIVERSITAS AIRLANGGA.