Angfang Millenio (2020) Peran Guest Service Section Pada Operasional Front Office Department Dalam Mewujudkan Pelayanan Prima Di The Ritz-Carlton Bali. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.
![[img]](https://repository.unair.ac.id/style/images/fileicons/text.png) |
Text
1. HALAMAN JUDUL .pdf Download (424kB) |
|
Text
2. ABSTRAK.pdf Download (71kB) |
|
Text
3. DAFTAR ISI.pdf Download (94kB) |
|
Text
4. BAB I PENDAHULUAN.pdf Download (254kB) |
|
Text
5. BAB II DESKRIPSI LOKASI PENELITIAN.pdf Restricted to Registered users only until 8 October 2023. Download (1MB) | Request a copy |
|
Text
6. BAB III PEMBAHASAN.pdf Restricted to Registered users only until 8 October 2023. Download (221kB) | Request a copy |
|
Text
7. BAB IV KESIMPULAN & SARAN.pdf Restricted to Registered users only until 8 October 2023. Download (74kB) | Request a copy |
|
Text
8. DAFTAR PUSTAKA.pdf Download (71kB) |
|
Text
9. LAMPIRAN.pdf Restricted to Registered users only until 8 October 2023. Download (364kB) | Request a copy |
|
Text
151711113009_ANGFANG MILLENIO_KESEDIAAN PUBLIKASI - angfang millenio.pdf Download (82kB) |
Abstract
Penelitian ini berfokus pada pelayanan prima guest service section yang ada di The Ritz-Carlton Bali yang bertujuan untuk mengetahui keunikan pelayanan guest service section yang ada di The Ritz-Carlton Bali guna mengatasi pelayanan yang kurang prima. Teknik pengumpulan data menggunakan teknik observasi partisipan, studi dokumen, studi pustaka dan wawancara. Teknik Analisa data dalam penelitian ini menggunakan deskriptif kualitatif. guest service section merupakan bagian penting dalam hotel karena sebagai first impression hingga last impression kepada tamu. Untuk memberikan pelayanan yang prima guest service section menerapkan prosedur operasional standar terlebih dahulu yang berupa pembekalan, strategi dan evaluasi, lalu memberikan pelayanan yang prima kepada tamu menggunakan The Ritz-Carlton Gold Standard yang berisi three steps of service, motto, credo, employee promise dan 12 service values.
| Item Type: | Thesis (Tugas Akhir D3) | ||||||
|---|---|---|---|---|---|---|---|
| Additional Information: | KKB KK-2 FV MP 48/20 Mil p | ||||||
| Uncontrolled Keywords: | excellent service, standard operational procedures, The Ritz-Carlton Gold Standard, three steps of service, motto, employee promise, 12 service values | ||||||
| Subjects: | T Technology > TX Home economics > TX851-885 Dining-room service T Technology > TX Home economics > TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
||||||
| Divisions: | 15. Fakultas Vokasi > Departemen Bisnis > D3 Manajemen Perhotelan | ||||||
| Creators: |
|
||||||
| Contributors: |
|
||||||
| Depositing User: | Unnamed user with email indah.fatma@staf.unair.ac.id | ||||||
| Date Deposited: | 08 Oct 2020 15:58 | ||||||
| Last Modified: | 08 Oct 2020 15:58 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/99916 | ||||||
| Sosial Share: | |||||||
Actions (login required)
 |
View Item |